![]() HKLM\.\Run: => C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe (Apple Inc.) HKLM\.\Run: => c:\Program Files\Microsoft IntelliPoint\ipoint.exe (Microsoft Corporation) HKLM\.\Run: => C:\Program Files\DellTPad\Apoint.exe (Alps Electric Co., Ltd.) HKLM\.\Run: => C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe (Adobe Systems Incorporated) HKLM\.\Run: => C:\Windows\system32\SppClient.exe (Specops Software) HKLM\.\Run: => C:\Windows\Scripts\BGINFO.bat () ![]() (If an entry is included in the fixlist, the registry item will be restored to default or removed. (Adobe Systems Incorporated) C:\Windows\System32\Macromed\Flash\FlashUtil32_15_0_0_152_ActiveX.exe (Eyeo GmbH) C:\Program Files\Adblock Plus for IE\AdblockPlusEngine.exe (Microsoft Corporation) C:\Program Files\Internet Explorer\iexplore.exe (Alps Electric Co., Ltd.) C:\Program Files\DellTPad\ApntEx.exe (Alps Electric Co., Ltd.) C:\Program Files\DellTPad\hidfind.exe (Alps Electric Co., Ltd.) C:\Program Files\DellTPad\ApMsgFwd.exe (Mozy, Inc.) C:\Program Files\MozyPro\mozyprostat.exe () C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe (Research In Motion Limited) C:\Program Files\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe (Apple Inc.) C:\Program Files\iTunes\iTunesHelper.exe (Trend Micro Inc.) C:\Program Files\Trend Micro\OfficeScan Client\PccNTMon.exe (Microsoft Corporation) C:\Program Files\Microsoft IntelliPoint\ipoint.exe (Sysinternals) C:\Windows\Scripts\BGinfo\Bginfo.exe (Alps Electric Co., Ltd.) C:\Program Files\DellTPad\Apoint.exe (Intel Corporation) C:\Windows\System32\igfxpers.exe (Intel Corporation) C:\Windows\System32\hkcmd.exe (Intel Corporation) C:\Windows\System32\igfxtray.exe (Specops Software) C:\Windows\System32\SppClient.exe (Verizon) C:\Program Files\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe (Microsoft Corporation) C:\Program Files\Common Files\microsoft shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE (Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe (Research In Motion Limited) C:\Program Files\Common Files\Research In Motion\USB Drivers\BbDevMgr.exe (Mozy, Inc.) C:\Program Files\MozyPro\mozyprobackup.exe (Trend Micro Inc.) C:\Program Files\Trend Micro\BM\TMBMSRV.exe (Microsoft Corporation) C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe (Microsoft Corporation) C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe (O2Micro International) C:\Windows\System32\drivers\o2flash.exe (Trend Micro Inc.) C:\Program Files\Trend Micro\OfficeScan Client\NTRtScan.exe (IBM Corp) C:\Program Files\IBM\Lotus\Notes\ntmulti.exe (Microsoft Corporation) C:\Program Files\Common Files\microsoft shared\VS7DEBUG\MDM.EXE (Malwarebytes Corporation) C:\Program Files\Malwarebytes Anti-Malware\mbamscheduler.exe (IBM) C:\Program Files\IBM\Lotus\Notes\nsd.exe (Juniper Networks) C:\Program Files\Juniper Networks\Common Files\dsNcService.exe (Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe (Apple Inc.) C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe () C:\Program Files\SUPERAntiSpyware\SASCore.exe (If an entry is included in the fixlist, the process will be closed. ![]() Platform: Windows 7 Enterprise Service Pack 1 (X86) OS Language: English (United States) Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 21-09-2014 01 You all have helped me before and I need it again. You will see every action our Support Engineer does on your computer on the Troubleshooting Tool window.Endpoint Detection & Response for Servers Enter the Token ID your Technical Support Engineer provided, then click Connect.Wait as the Troubleshooting Tool loads.Click Yes when the User Account Control window appears.Double-click airsupportlauncher_er-as.exe to open the tool.It will download airsupportlauncher_er-as.exe. Go to (You can copy this link and then paste it to the address bar).Click the Start, then go to Trend Micro Security > Trend Micro Troubleshooting Tool.Make sure Trend Micro Security is already installed on your Windows PC.It also lets you take screenshots of your computer so they can examine the problem. Trend Micro Troubleshooting Tool is a support tool that helps you follow step-by-step instructions from our Technical Support Engineers to fix malware and Trend Micro product-related issues. ![]()
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